Author of Never Split The Difference: Negotiating As If Your Life Depended On It & CEO of Black Swan Group, Black Swan Group
The 24-year FBI veteran who has assembled a toolbox of effective tactics for high-pressure negotiations. At Fintech Surge, Chris will have a fireside chat with Ken Rutkowski on advocating for your organization's interests, building trust between stakeholders by negotiating smarter. After 24 years with the FBI, Chris Voss has assembled a toolbox of effective tactics for high-pressure negotiations. In his talk, Voss shares the specific things you can do to turn the tide of a negotiation in your favor—illustrating his points with both riveting, high-stakes stories of criminal negotiations and humorous, personal anecdotes from his trips to the mall alike. From why you always want to get your counterpart to say your name to why “yes” is the last thing you want to hear, Voss explains how to move a conversation along, how to startle people in the right way, and how to uncover what someone’s real motivation is.
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